Frequently Asked Questions
Everything you need to know about your Timex India experience.
How can I track my order status?
Once your order is dispatched, you will receive an email and SMS with a unique tracking ID. You can use this ID on our courier partner's website or visit the 'Track Order' section on our website.
What is the return and exchange policy?
We offer a 7-day return policy for unused products in their original packaging. Please ensure the warranty card and tags are intact to process a full refund or exchange.
Are Timex watches covered under warranty?
Yes, all Timex watches come with a standard 1-year domestic warranty covering manufacturing defects. Please register your product on our website to activate your warranty.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and Cash on Delivery (COD) for most pin codes across India.
How do I get my watch serviced or repaired?
You can visit any authorized Timex service center near you. Use our 'Store Locator' tool to find the nearest facility or contact our customer support for pick-up services in select cities.
Are the watches water-resistant?
Most Timex watches are water-resistant, but the depth rating varies by model (e.g., 30m, 50m, or 100m). Please check the product description or the case back of your watch for specific ratings.